Free Shipping, Returns & Exchanges
We currently ship to all 50 U.S. states and all U.S. territories. We do not ship to Puerto Rico (yet) or to PO Boxes.
When you first sign up for a style box, you’ll receive a tracking number within 7 business days.
Returns & Exchanges
Need to return or exchange? No worries, it will help us make your next style box even better.
1. Sign into your Good Counsel account.
2. Go to the “Orders History” section of your online profile.
3. Click on “View or Manage” for the order you’re returning.
4. Select “Return or Exchange” on the item(s) to return and provide the return reason.
Please make sure any returned item is unworn and in saleable condition, with all original packaging and tags. This includes any branded packaging for socks. You are allowed to try items on before returning them (other than underwear and socks).
5. Use the label included with your delivery to return your items. If your item came with a packing slip please include this with your return. No return bag or label? Contact us for a prepaid, printable label.
6. Drop off your return at a FedEx service counter, free of charge.
If you’re unable to return your items within 4 business days, you can extend for a few more days by emailing your stylist at firstname.lastname@example.org and requesting an extension.